Shipping & Returns
Shipping & Returns
The Unified Heart Productions Foundation (UHPF) website sells directly to Leonard Cohen fans around the world. There are no distributors or sub-distributors. We are using one-price point for the world and the items have been priced in US dollars to simplify all the transactions. However, folks who are in Canada will see all transactions in Canadian dollars.
Why do I need to create an account with UHPF to place an order?
Creating an account is the best way for us to follow up with you on shipment and delivery details.
What are the standard shipping costs for most territories around the globe?
Canada $14 CAD
USA $15 USD
European Union & UK: $20 USD
Rest of the World: $25 USD
When will the Box Set be shipped?
The Box Set will ship from Canada on November 1, 2020. Estimated delivery times vary from 5 to 12 days depending on your location.
Can I track my purchased items?
You will be sent a tracking number to track your package.
Delivery times will vary depending on your location. Estimated delivery times vary between 5 and 12 days.
I live in Europe. How will the VAT be charged to me?
Your national post office will notify you of delivery and any applicable taxes and/or duties at the time. The purchaser is responsible for paying all applicable taxes and/or duties. See also Customs, Duties, and Taxes here
What is the customer support contact?
What if I would prefer to speak to someone in Customer Service, how can I contact you?
Send us an email with your phone number to firstname.lastname@example.org. Tell us the best time(s) to reach you and we will call back within 48 hours.
What if my shipment gets lost along the way?
All shipments are fully insured and trackable. We will replace a lost shipment at no cost to you.
What if my shipment is damaged?
Boxes can be subject to damage during the journey. However, our box and shipping box are designed to prevent damage to the items inside. Please contact us for information on replacement of damaged items: email@example.com
The item I ordered hasn’t been delivered yet, what should I do?
Check the tracking number that was provided to you when the item shipped.
Check to see if you received an Attempt to Deliver notice from the Post Office.
Otherwise, contact us at firstname.lastname@example.org
Useful email addresses:
General Inquiry: email@example.com
Customer Support: firstname.lastname@example.org
Technical Support: email@example.com
Legal Inquiry: firstname.lastname@example.org
Media Inquiry: email@example.com