Frequently Asked Questions
Frequently Asked Questions
The Unified Heart Productions Foundation (UHPF) website sells directly to Leonard Cohen fans around the world. There are no distributors or sub-distributors. We are using one-price point for the world and the items have been priced in US dollars to simplify all the transactions. However, folks who are in Canada will see all transactions in Canadian dollars.Why do I need to create an account with UHPF to place an order?
Creating an account is the best way for us to follow up with you on shipment and delivery details.What are the standard shipping costs for the Box Set for most territories around the globe?
- Canada $14 CAD
- USA $15 USD
- European Union & UK: $20 USD
- Rest of the World: $25 USD
The Box Set will ship from Canada on November 1, 2020. Estimated delivery times vary from 5 to 12 days depending on your location.Can I track my purchased items?
You will be sent a tracking number to track your package.
Delivery times will vary depending on your location. Estimated delivery times vary between 5 and 12 days.Who profits from the sale of items by UHPF?
UHPF is a charitable foundation. All profits will be donated to arts councils and organizations in Canada, fulfilling Leonard’s commitment to assisting young Canadian artists.I live in Europe. How will the VAT be charged to me?
Your national post office will notify you of delivery and any applicable taxes and/or duties at the time. The purchaser is responsible for paying all applicable taxes and/or duties. See also Customs, Duties, and Taxes hereWill UHPF be selling other Leonard Cohen items in the future?
Yes, sign up to stay informed. We are planning other collector’s items and exquisite offerings for Leonard Cohen fans.What is the customer support contact?
Send us an email with your phone number to firstname.lastname@example.org. Tell us the best time(s) to reach you and we will call back within 48 hours.What is the difference between the lithographs in the Box Set and the Art Prints?
The Art Prints sold separately are hand numbered 1 to 100 and hand signed by the artists/photographers. The lithographs in the Box Set are issued in an edition of 5000 and signed in the print.How can I get a Promo Code?
Promotional discount codes are offered in limited quantities. Beginning August, 2020, you can obtain a discount code from the Leonard Cohen Forum (https://www.leonardcohenforum.com/). A limited number of boxes have been made available with this code. Visit the Forum, sign up and obtain a code in the News section good through August 31 or until the boxes sell out. On September 1, you can obtain a discount code by subscribing to the La Presse (https://www.lapresse.ca/) news feed. Again, a limited number of boxes will be made available.What if my shipment gets lost along the way?
All shipments are fully insured and trackable. We will replace a lost shipment at no cost to you.What if my shipment is damaged?
Boxes can be subject to damage during the journey. However, our box and shipping box are designed to prevent damage to the items inside and the shipping fee includes cost of insurance. Please contact us for information on replacement of damaged items: email@example.comCan I order more than one Box Set?
Yes, you can order more than one. However, discount promo codes are limited to one per household.If I purchase multiple items on the same order form, are they shipped together?
The Box Set is shipped separately, but other items will be shipped the same day. If you order two Box Sets, you will receive each box separately. Due to the way various post offices work, they may arrive together the same day or they may not. If you order more than one Art Print, they will be shipped together.Explain the compatibility of the video and audio discs.
- UHD Blu-Ray (4K) discs only play in UHD Blu-Ray players.
- Blu-Ray discs, DVDs and CDs can also be played in a UHD-Blu-Ray player.
- Blu-Ray players will play Blu-Ray discs, DVDs and CDs but Blu-Ray players cannot play 4k UHD Blu-Ray discs.
- DVD players will play DVDs and CDs. They cannot play Blu-Ray discs or UHD Blu-Ray discs.
- CD players only play CDs.
The Box Set is shipped in its own box with all the Box Set items contained in the box. The hand-signed Art Prints are shipped in a tube.When will my credit card be charged?
Your credit card is charged on the day that you order an item.How can I cancel my order?
Due to the limited quantities of the Box Sets and the Art Prints, orders cannot be cancelled once they are placed.How can I change the delivery location of my Box Set?
You have until October 15, 2020 to change the delivery address. Log into your account to make the change. After October 15, please contact customer support: firstname.lastname@example.orgCan I give the Box Set as a gift?
Yes, just use your gift recipient’s address for the shipping address and your address for the billing address.Is the Box Set tax deductible?
This depends on your personal or business tax situation. You will receive an official receipt for each purchase. Whether you can deduct the expense from your taxes is subject to your personal tax situation and should be discussed with your accountant.My ordered item hasn't been delivered yet, what should I do?
Check the tracking number that was provided to you when the item shipped.
Check to see if you received an Attempt to Deliver notice from the Post Office.
Otherwise, contact us at email@example.comThe Box Sets and Art Prints are numbered. How do I secure a low number?
The Box Sets and Art Prints are limited edition items. The sooner you place your order, the better your chance of getting a low numbered item.Useful email addresses:
- General Inquiry: firstname.lastname@example.org
- Customer Support: email@example.com
- Technical Support: firstname.lastname@example.org
- Legal Inquiry: email@example.com
- Media Inquiry: firstname.lastname@example.org